BTSoft Terms of Use

The BTSoft platform is provided by the sole proprietorship under the name JANCAJ JETMIRA AMALIA, trading as Best Team Software, with registered address at 8 Kerkyra Street, Nea Makri, Attica, Greece, Tax Identification Number 137364734, Tax Office KEFODE Attica, and contact email info@btsoft.gr.

BTSoft is an online business management platform for small and medium-sized businesses..

BTSoft may include, depending on the subscription plan and the enabled features:

• CRM and customer management.

• Lead management.

• Quotations and orders.

• Products, categories, prices, and commercial management.

• Inventory, stock movements, reservations, and alerts.

• Procurement and suppliers.

• Documents, electronic invoicing, and myDATA features.

• Financial overview, reports, and analytics.

• Calendar, tasks, activities, and follow-ups.

• Email/CRM inbox and customer communication.

• B2B catalogue or B2B orders, where included in the plan.

• AI assistant and AI features, where enabled.

• User, role, permission, and company settings management.

BTSoft reserves the right to add, modify, improve, or remove features for the purpose of improving the service, enhancing security, or supporting the commercial development of the platform.

The use of the platform requires the creation of an account.

The user is required to provide true, accurate, and up-to-date information.

The user is responsible for maintaining the confidentiality of their login credentials, such as email address, password, or other authentication methods.

The user must notify BTSoft immediately in the event of suspected unauthorized access or account breach.

BTSoft is not liable for any damage resulting from the user’s negligence in safeguarding their access credentials.

BTSoft may provide demo or trial access to the platform.

Trial use is provided for the evaluation of the service and may have limited duration, limited features, or limited data.

BTSoft reserves the right to modify, discontinue, or suspend demo or trial accounts at any time, particularly in the event of misuse, technical risk, or unauthorized use.

It is not recommended to enter real, sensitive, or critical business data into a public demo environment, unless otherwise agreed.

Use of BTSoft may be provided through subscription plans.

The features, limitations, users, functionalities, AI capabilities, usage limits, and prices of each plan are described on the applicable pricing page or in the commercial offer agreed with the customer.

BTSoft reserves the right to modify the available plans, features, and prices. In the case of an active subscription, the customer will be informed in due time of any material changes affecting them.

Payments may be made through a third-party payment provider, bank transfer, or another agreed payment method.

In the event of late payment, BTSoft may restrict, suspend, or terminate access to the service after relevant notice, unless otherwise agreed.

Certain AI features may be provided as separate add-ons or may be included in specific plans.

The use of AI features may be subject to monthly limits, quotas, technical restrictions, cost limits, or fair usage policies.

BTSoft reserves the right to temporarily or permanently restrict the use of AI features in the event of excessive use, technical burden, misuse, breach of terms, or risk to the security of the service.

The answers, analyses, suggestions, and drafts generated by AI features are supportive in nature and do not constitute legal, tax, accounting, financial, or professional advice.

The user is responsible for reviewing and making the final decision before using or approving any AI suggestion or action.

The user agrees:

• To use the platform in accordance with the law and these Terms.

• Not to use the platform for illegal, misleading, malicious, or abusive purposes.

• Not to attempt to gain unauthorized access to accounts, data, systems, or infrastructure.

• Not to disrupt, overload, or interfere with the operation of the service.

• Not to use automated means, bots, scraping, or mass data extraction without authorization.

• Not to copy, modify, analyze, decompile, disassemble, or attempt to reverse engineer the platform.

• Not to use the platform for the development of a competing product or for unauthorized competitive analysis.

• Not to upload malicious software, viruses, harmful files, or content that infringes third-party rights.

• To ensure that they have the right to process the data they enter into the platform.

The data entered by the customer into the platform remains the property and responsibility of the customer.

The customer is responsible for:

• The legality of the data they enter.

• The accuracy and updating of the data.

• The lawful basis for processing personal data relating to their own customers, partners, suppliers, leads, or contacts.

• Managing users and permissions within their own organization.

• The use of exports, reports, emails, documents, or other actions carried out through the platform.

BTSoft does not claim ownership of the data entered by the customer into the platform.

The processing of personal data is carried out in accordance with the BTSoft Privacy Policy and Cookie Policy.

For the business data entered by the customer, BTSoft acts as a Data Processor, unless otherwise specified.

For business customers, a separate Data Processing Agreement may be provided upon request.