BTSoft Privacy Policy
Last updated: 11/06/2026
BTSoft respects privacy and the protection of personal data. This Privacy Policy explains what data we collect, how we use it, with whom we may share it, how long we retain it, and what rights you have under the General Data Protection Regulation (GDPR) and the applicable Greek and European legislation.
By using the BTSoft website and platform, you accept this Privacy Policy.
1. Who we are
The BTSoft platform is provided by the sole proprietorship under the name JANCAJ JETMIRA AMALIA, trading as Best Team Software, with registered address at 8 Kerkyra Street, Nea Makri, Attica, Greece, Tax Identification Number 137364734, and contact email info@btsoft.gr.
BTSoft provides cloud-based business management software, which may include, indicatively, CRM, customer and lead management, quotations, orders, products, inventory, procurement, documents, financial reports, electronic invoicing/myDATA, email/CRM inbox, B2B features, and an AI assistant.
For any matter relating to the protection of personal data, you may contact us at info@btsoft.gr or through the contact form available on our website.
2. BTSoft’s role in data processing
For data relating to website visits, registration, use of the service, communication, support, subscriptions, payments, and invoicing, BTSoft acts as the Data Controller.
For data that you or your users enter into the platform, such as customer data, leads, contacts, products, quotations, orders, documents, emails, files, notes, or other business information, BTSoft acts as a Data Processor on behalf of your business.
The data you enter into the platform remains yours. BTSoft processes this data only for the provision of the service, technical support, security, compliance with legal obligations, and in accordance with the platform’s Terms of Use.
3. Data we collect
Depending on the use of the website or the platform, we may collect the following categories of data:
Account data, such as first name, last name, email address, phone number, company, position/role, and login credentials.
Business data, such as company name, Tax Identification Number, tax office, address, business activity, billing information, and contact details.
Subscription, plan, payment, and invoicing data.
Technical data, such as IP address, device type, browser, operating system, login logs, access date/time, and security information.
Platform usage data, such as features used, user actions, errors, notifications, usage statistics, and technical events.
Data entered into the platform, such as customers, leads, contacts, products, quotations, orders, documents, tasks, emails, files, notes, financial information, and business reports.
Support communication data, such as requests, messages, emails, comments, or technical information provided by you.
4. Payment data
Payments may be processed through a third-party payment provider, such as Stripe, or another cooperating provider.
BTSoft does not store full payment card details. The payment provider may process payment, transaction, billing, and fraud prevention data in accordance with its own terms and privacy policies.
5. Purposes of processing
We use data for the following purposes:
Creating and managing user accounts.
Providing, operating, and improving the BTSoft platform.
Managing subscriptions, payments, invoicing, and tax obligations.
Providing technical support and communicating with users or customers.
Ensuring service security and preventing unauthorized access, misuse, or fraud.
Monitoring technical performance, resolving errors, and improving user experience.
Complying with legal, tax, accounting, or regulatory obligations.
Providing AI features when they have been enabled by the customer or user.
Sending updates relating to the service, security, or subscription.
Sending promotional communications where there is a lawful basis or consent.
6. Legal bases for processing
The processing of personal data is based, as applicable, on the following legal bases:
Performance of a contract, when processing is necessary for the provision of the service.
Compliance with a legal obligation, such as tax, accounting, or regulatory obligations.
Legitimate interest, such as platform security, fraud prevention, technical support, service improvement, and the protection of our legal rights.
Consent, where required, such as for non-essential cookies, analytics, or promotional communications.
7. AI features
The BTSoft platform may include AI features, such as, indicatively, AI chat, data summaries, suggested actions, draft emails, draft quotations, lead scoring, customer health, stock alerts, email auto-triage, reports, and business insights.
AI features use your business data only to provide the corresponding functionality within the platform and in accordance with the user’s access permissions.
BTSoft does not use its customers’ business data to train public AI models.
Where AI features generate suggestions, summaries, or draft actions, the user remains responsible for reviewing, evaluating, and giving final approval before any action is taken.
AI features may be provided through cooperating artificial intelligence providers, such as OpenAI and Anthropic, which are required to process data in accordance with data protection requirements and their applicable service terms.
8. Cookies and similar technologies
The website and platform may use cookies and similar technologies for basic functionality, security, session management, analytics, and user experience improvement.
For more information, please refer to the BTSoft Cookie Policy.
9. Sharing data with third parties
We do not sell personal or business data.
We may share or process data through selected partners and service providers only to the extent necessary for the provision and operation of the service.
Indicatively, we may use:
Hosting and cloud infrastructure providers.
Payment providers, such as Stripe.
Email, communication, or notification providers.
Analytics or monitoring providers.
Technical support, backup, or security providers.
AI service providers, where AI features have been enabled.
Accounting, legal, or tax advisors, where required.
Our partners are required to process data only in accordance with our instructions, for specific purposes, and in compliance with the applicable data protection legislation.
We may also disclose data where required by law, court order, or competent public authority.
10. International data transfers
Where possible, we choose providers that process data within the European Union or the European Economic Area.
If data is transferred outside the EU/EEA, appropriate safeguards are applied in accordance with the GDPR, such as Standard Contractual Clauses or other lawful transfer mechanisms.
11. Data security
We take appropriate technical and organizational measures to protect data against unauthorized access, loss, alteration, destruction, or misuse.
These measures may include, depending on the case:
Access through user account and password.
Roles and access permissions per user or business.
HTTPS and secure data transmission.
Encryption where applicable.
Backups and recovery procedures.
Technical logs and audit trails.
Restriction of access to authorized persons only.
Measures against misuse, attacks, or unauthorized access.
Although we take data security seriously, no electronic service can guarantee absolute security.
12. Data retention
We retain data only for as long as necessary for the purposes for which it was collected.
Account data is retained for as long as the account or subscription remains active.
After the termination or cancellation of a subscription, data may be retained for a limited period for technical recovery, security, support, accounting, or legal compliance purposes.
Data required for tax, accounting, or legal reasons is retained for as long as required by applicable legislation.
You may request the deletion of your data, unless there is a legal obligation or another lawful right to retain it.
13. User rights under the GDPR
Under the GDPR, you have the following rights:
Right to be informed.
Right of access to your data.
Right to rectification of inaccurate or incomplete data.
Right to erasure, where permitted by law.
Right to restriction of processing.
Right to object to processing.
Right to data portability.
Right to withdraw consent, where processing is based on consent.
To exercise your rights, you may contact us at info@btsoft.gr.
We may request identity verification before responding to a request concerning personal data.
If you believe that the processing of your data violates the law, you have the right to lodge a complaint with the Hellenic Data Protection Authority.
14. Customer data entered into the platform
The business using the platform is responsible for ensuring that it has a lawful basis for entering and processing personal data relating to its own customers, partners, suppliers, leads, or contacts.
BTSoft does not control the content of data entered by customers into the platform and is not responsible for the accuracy, legality, or completeness of such data.
15. Commercial communication
We may send you updates relating to the service, such as feature changes, technical updates, security matters, subscription updates, or billing information.
Promotional or commercial communications are sent only where there is a lawful basis or consent. You may request to stop receiving such communications at any time.
16. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the service, legislation, or our procedures.
The latest version will always be available on the BTSoft website.
In the event of significant changes, we may notify you by email or through the platform.